We Audited an E-Commerce Support Bot, Fixed the Bugs, Then Re-Tested It. The Score Jumped 86 to 91.

Most chatbot audits stop at "here's what's broken." We wanted to know if the suggested fixes actually work — so we applied them and re-tested. Here's the before-and-after, with transcript evidence.

The Setup

We ran an e-commerce customer support bot through BotCritic — order tracking, returns, refunds, sizing, general product questions — against 4 customer personas: Curious, Frustrated, Confused, and Technical.

First run: 86/100 — Grade B.

Solid, but with specific, fixable gaps. We applied BotCritic's suggested fixes and ran the identical test again.