Imagine flying across the country, booking hotels, planning your entire summer around watching your team play in the 2026 FIFA World Cup. Now imagine arriving at the stadium and learning your $1,700 ticket doesn’t exist. That’s the reality hundreds of fans are dealing with right now, and the fallout is getting ugly.
StubHub, the dominant secondary ticket marketplace, is facing a wave of complaints from World Cup attendees who say their purchased tickets were either canceled at the last minute or simply never delivered. The issues have been concentrated around matches held in June and early July 2026, leaving fans stranded outside venues across North America with nothing but a confirmation email and a rapidly draining bank account.
What went wrong
Fans purchased tickets through StubHub’s platform, paid prices that in some cases exceeded $1,700 per seat, and then waited for the transfer through FIFA’s official ticketing app. That transfer never came for many buyers.
StubHub has pointed the finger squarely at FIFA’s ticketing infrastructure, claiming that the governing body’s app created transfer failures that prevented sellers from completing deliveries. The company has invoked its FanProtect Guarantee, a policy that promises either a refund or comparable replacement tickets when orders fall through.
