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The Nigeria Immigration Service has defended the performance of its Contactless Passport Application platform, saying the technical glitches that initially affected the system have been resolved.
This is even as Nigerians in the United Kingdom continue to complain about delays in passport processing and poor communication at the Nigerian High Commission in London.
The Service said the introduction of its NIS Mobile application had effectively addressed the long-standing challenge of securing appointments for passport biometric enrolment, describing the platform as a major improvement in passport administration for Nigerians abroad.
Speaking on the complaints in a statement on Saturday, the spokesman for the NIS, Akinsola Akinlabi, said the mobile application, introduced in the UK in 2024, had undergone several upgrades based on users’ feedback.
