OpenAI has apparently received a wave of critical feedback after launching ChatGPT Work and releasing GPT-5.6 Sol.
In a statement, OpenAI's Thibault Sottiaux admits, "We didn't get everything quite right." He says the team spent the past 24 hours reading feedback, analyzing usage patterns, and talking to users. They identified four problem areas.
The highest compute settings were too easy to access, and users weren't shown clearly enough how those settings affected their usage limits. After the launch, some users complained that GPT-5.6 Sol in its highest reasoning mode burned through usage budgets much faster than GPT-5.5. That's despite OpenAI CEO Sam Altman's claim that GPT-5.6 is up to 54 percent more token-efficient than its predecessor for agentic coding.
The desktop app also got a sweeping overhaul "in one bold move, making familiar things like chats and projects harder to find." Some existing multi-agent workflows regressed, and bugs hit plugin submissions and other parts of the product, Sottiaux says.
As an immediate fix, OpenAI reset usage limits for Codex and ChatGPT Work twice in one day so users could keep experimenting, Sottiaux says. The team is also adjusting default settings and the model picker so users aren't pushed toward unnecessarily expensive compute tiers. Several plugin issues are being resolved, the Codex interface inside the product will be improved, and the most urgent desktop bugs will be patched.
