Jul 10, 2026 – 12.28pmTop Telstra executives say they have no record of a Triple Zero call from a person whose spouse died during its network outage on Wednesday, contradicting South Australia’s police commissioner, who said the family tried and failed to connect with the emergency service.Telstra chief executive Vicki Brady faced a barrage of questions from the media for the first time since Australia’s largest telco network collapsed early on Wednesday morning, crippling train lines and causing a flow-on issue with Triple Zero that lingered for at least 48 hours.Subscribe to gift this articleGift 5 articles to anyone you choose each month when you subscribe.Subscribe nowAlready a subscriber? Fetching latest articles