Millioner af opkald fra britiske telekunder er ikke blevet håndteret ordentligt, vurderer medietilsyn.
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Storbritannien giver en rekordbøde på knap 250 millioner kroner til teleselskabet Virgin Media.
Det sker i en sag om aggressive taktikker for at fastholde kunder.
Selskabet, som er blandt Storbritanniens største, har over en periode på tre år fejlhåndteret millioner af opkald. Det vurderer medietilsynet Ofcom.
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