We didn't give our AI agent one big brain. We gave it skills.
We built a conversational AI inside an enterprise SaaS platform, where users get work done just by chatting — change a customer's user, create a survey, add questions, reopen customers.
The first version handled everything in one place. It worked fine — while we had 3 or 4 features.
Then the pain started. 😅 Every new feature made that one place heavier. Change one thing, break another. Re-testing the old flows became a nightmare.
Here's what I learned: don't give an AI one giant brain — give it separate "skills."
