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Social Health Authority [File, standard]
Public servants have called for urgent reforms to the Social Health Authority (SHA), citing persistent delays in accessing treatment, lengthy pre-authorisation procedures, biometric verification failures, and inadequate customer support.
The concerns were raised during a public participation forum held in Kakamega town, where stakeholders urged the authority to establish dedicated customer service desks and expand its physical offices to improve service delivery.
Participants said the additional offices would enable members to report denied claims, seek assistance, and receive guidance on registration and benefits without unnecessary delays.
