A section of the Social Health Authority (SHA) building, March 5, 2025 located at Upper Hill in Nairobi. [Edward Kiplimo, Standard]
Hospitals across the country are experiencing disruptions in healthcare services due to persistent technical glitches in the Social Health Authority (SHA) system, including delays in One-Time Passwords (OTPs) used to identify patients and authorise their treatment.
The downtime has allegedly persisted for about a week, forcing healthcare facilities and the Digital Health Agency (DHA) to revert to manual processes, which, according to health providers, is slowing service delivery and raising concerns over delayed patient care.
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