Gulf banks are keen to embrace artificial intelligence, but many are still trying to answer a basic question: how can they use the technology without putting sensitive customer information at risk?
The issue is becoming increasingly important as banks across the region explore new AI tools that can speed up routine tasks, analyse documents and improve productivity.
For Najla Ibrahim Al-Mutawa, Executive Vice President of Strategy and Business Development at QNB, the debate goes beyond efficiency.
"For banks, the question is not simply whether generative AI can improve efficiency or customer experience, but whether it can be deployed in a way that protects trust, safeguards data, and meets regulatory expectations."
That challenge has also created opportunities for companies trying to make AI easier for banks to use safely.
