Only 1 in 3 Contractors Say Their Change Order Process Works: New Research Shows What the Best Ones Do Differently

Only 1 in 3 Contractors Say Their Change Order Process Works: New Research Shows What the Best Ones Do Differently

Study reveals that those employing more structured risk management practices, standardized processes and digital capabilities are achieving better outcomes.

New research from Dodge Construction Network and Clearstory, published in the Optimizing the Change Order Processes SmartMarket Insight series, reveals that most commercial construction contractors are experiencing an increased number of change orders, amplifying the financial, operational and workforce challenges they create for both general and specialty trade contractors. The findings have been released in two separate Insight reports to reflect the differing impacts felt by each company type.

Both groups report significant inefficiencies due to disconnected tools, inconsistent processes and limited visibility into critical change order processes. The research clearly demonstrates that contractors using more structured change order management practices achieve measurably better outcomes. Yet only about one-third of both general and specialty trade contractors report that their current change order management process functions very well.