Document delivery scams: What are they and what’s their goal?

One of Malwarebytes’ managers recently received a call from scammers pretending to be a document delivery service.

The voicemail sounded official:

“I am calling on behalf of document delivery services. We have been retained to schedule and deliver legal documents to you between the hours of 8 AM and 4 PM at either your home or your place of employment. We’ll be making only two attempts to deliver these documents, which will require a signature as proof of delivery. If we are unable to deliver these documents after 2 attempts, it will be classified as a failed action to serve, which will resolve in the pending matter to proceed further without your consent. If you have any questions or if you need to reschedule this delivery, press one now to be connected to the next available representative, or you can call the office directly at 888-843-1510 and reference your file number 2026-957849. Please be advised this call has been logged and submitted as proof you have been notified of this pending legal matter. Have a good day.”

The goal is to scare you into calling back and handing over personal information, or even money.

Red flags