Every developer in the room at DevSparks Bengaluru 2026 knows what a ticket is.

Most have raised one, worked on one, or watched one sit idle for longer than it should.

Service management, which provides support to employees, operates quietly in an enterprise, often unnoticed until needed.

An employee cannot log in, a new hire needs a laptop, and an expense that does not go through.

Behind each of these moments is a team, a queue, and an SLA.