A self-improvement app found that 42% of surveyed Gen Zers and millennials don't answer phone calls, while 58% script or rehearse conversations.
Gen Z and millennial professionals are avoiding phone calls — and paying a price at work
By
Katherine Li
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Gen Z’s discomfort with phone calls sits alongside an unprecedented confidence in other forms of communication.
Mary Jane Copps, a conversation coach, said anxiety around phone calls is prevalent among Gen Zers and millennial professionals.
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