After Day 1 wrapped, I was waiting for Day 2 — Voice Agent day.
Honestly, Voice Agent was the piece I was most nervous about in this whole system.
Because the other agents — write emails, look up data, run routing — at worst they write something mediocre, get blocked by Tone Coach, and rewrite once. But Voice Agent actually picks up the phone and calls a real person. The other side picks up, hears Sarah's voice, hears the script I wrote, gets the routing I designed.
Any mistake in there, the person who hangs up doesn't tell you "your AI was weird." They just remember "that company was unpleasant."
Collections is especially sensitive on this point because the other side is already in a bad mood, right? They might have real cash flow problems, might have fought with their own customer, might be waiting on someone else to pay them. Your AI steps on one more landmine and that's the last straw that nukes the relationship.
