Everybody's seen the demo: you call a number, an AI picks up, and you can suggest to hand...
Everybody's seen the demo: you call a number, an AI picks up, and you can suggest to hand over you to a real person.
It answers a real phone number, talks back in whatever language you speak to it, looks up answers to your questions, and hands you off to a real person when you ask.
Picture a few characters and a middleman.
The caller: a human on a phone.
The phone system: the thing that actually answers the call. (We used FreeSWITCH, a free, open-source phone server.)
"AI agent" is one of those terms that has earned the right to mean almost anything. Ask a grandmother...
A lot of AI phone demos look impressive until you put them in front of a real trade...
For years, software could only do exactly what we told it to do. For example: 📧 An email app would...
Day 2 was Voice Agent day. I wanted a 'real two-way conversation' — Sarah should hear the customer say 'next week,' then push…
A frustrated customer on hold, an agent juggling dozens of cases, a conversation that could go wrong in seconds. AI is stepping…
Voice AI agents are transforming customer service, sales, and support. But before an AI can talk to a...
