Personal tech
Techie couldn’t help but be a little blunt when the support call came in – but has no regrets!
ON CALL Welcome to another edition of On Call, The Register’s reader-contributed Friday column in which you share your stories of troublesome tech support incidents.This week, meet a reader we’ll Regomize as “Cooper” who told us that his employer uses an MS Word document to record incoming orders.“It includes a table with two columns: the left column contains a description of the data to be entered in the right column - things like product, SKU, quantity, customer name,” Cooper explained. “Our sales team uses it to record new orders, then our fulfillment team reviews, validates, and submits for delivery.”
Cooper knows this is an archaic approach, but his employer has used this document for ages and doesn’t want to change.
“This means we do a lot of educating on the process,” Cooper told On Call.That effort worked well enough for years, but Cooper’s company recently hired a new person called “Mitch” to review the forms before sending them to the fulfillment team.“One day, Mitch comes to me absolutely flustered by an issue a colleague was having with the form,” Cooper told On Call.
