This is a story about "getting RAG right" — not a demo, but a production system under real business pressure, with real failures and real data.

Why I'm Writing This Series

There's no shortage of RAG articles online. Most of them look like this:

"Load documents with LangChain → split → embed → retrieve → feed to GPT → get answer"

That pipeline works fine for a demo. But the moment you push it to production, things fall apart: