Bank of America is turning to artificial intelligence as a tool to broaden its underwriting footprint nationwide. Matthew McQueen, who leads the effort as Managing Director and Global Head of FICC Micro Products, is at the center of the push.
BofA’s growing AI infrastructure
Bank of America has not been shy about its AI ambitions. Its virtual assistant, Erica, has logged over 3.2 billion interactions as of early 2026.
In March 2026, the bank rolled out an AI-powered meeting platform aimed at its wealth management division. The tool is designed to improve operational efficiency and the quality of client interactions.
What AI means for underwriting
