Thanx and Kea Bring Guest Recognition to the Phone Channel
The integration connects Kea's voice AI with Thanx's guest engagement platform — so every phone order becomes an opportunity to know, enroll, and reward the guest placing it
Thanx, the leading guest engagement and loyalty platform for restaurants, and Kea, the premier voice AI platform for restaurant phone ordering, today announced a joint integration that brings seamless loyalty enrollment and points accrual to AI-powered phone orders.
For restaurant brands that Kea serves, where 10 to 15 percent of order volume flows through the phone, that channel has always been rich with guest intent. What it hasn't had is the infrastructure to act on it. The Thanx-Kea integration changes that: every inbound call is now a moment to recognize the guest, link their order to their loyalty membership, and build the kind of relationship that drives them back.
"The phone has always been an inherently anonymous channel. You pick up, you take the order, and you have no idea who is on the other end. But hospitality is about making every guest feel known, not just the ones who walk through the door," said Zach Goldstein, CEO and Founder of Thanx. "When Kea recognizes the guest on the line, you can bring that same care to the phone. You know what they usually order, how often they visit, what they tend to enjoy. You can personalize the conversation and reward their loyalty right in the moment. That's how you turn a transaction into a relationship, and a relationship into a habit."
