Avaya and avatarin Extend AI-Powered Customer Experience from the Contact Center to the Physical World
Companies connect AI agents, robotics, and human expertise to advance avatarin’s One Intelligence™ vision for real-world enterprise experiences
Avaya, a global leader in enterprise software solutions, and avatarin Inc., a Tokyo-based AI and robotics company spun out of ANA HOLDINGS INC., today outlined the next phase of their collaboration: advancing a shared vision for real-world, AI-powered customer experience by combining Avaya Infinity® with avatarin's AI, robotics and real-time interaction technologies.
Building on the companies' recently announced work connecting Avaya Infinity with avatarin's AI and robotics capabilities, this next phase focuses on customer-facing scenarios that go beyond the traditional contact center. Together, Avaya and avatarin will enable AI agents, physical AI interfaces, and human experts to operate with shared context across voice, chat, web, on-site robotic interfaces, signage, kiosks, and other enterprise touchpoints.
Why This Matters: Use Cases for the Real World
