OpenAI introduces Presence to help enterprises build AI agents
OpenAI Group PBC today introduced a product called Presence that enterprises can use to build artificial intelligence agents.
The company is using the software to power its call center. According to OpenAI, Presence matched help desk representatives’ response quality within a few weeks of going live. The platform currently processes about 75% of the ChatGPT developer’s inbound support requests.
Presence is designed to power AI agents that focus on relatively narrow tasks. For example, a procurement team could build an AI agent that automates supplier onboarding. A sales team can use Presence to collect and organize lead data.
The platform enables companies to create guardrails that block risky AI actions. For example, a retailer could limit what product databases an agent uses to answer sales inquiries. Presence guardrails also regulate how an agent interacts with the systems that it has permission to access.
