37 minutes ago
It was unreasonable for a KiwiSaver provider to take 30 working days to process a withdrawal request for someone in serious financial hardship, a disputes resolution service says.
The woman complained to Financial Services Complaints Ltd, one of the external dispute resolution schemes that deal with complaints about financial services providers.
She thought her KiwiSaver provider had mishandled her application.
She applied in September for $22,000 to pay for essential living costs and to cover her rent arrears.
