Quorum is an incident command plane built on Amazon Aurora DSQL. The failover story lives in another post. This one is about a narrower question that turned out to be the foundation: when several responders write to the same incident at the same moment, across regions, during the worst minutes of an outage, how do you guarantee the record never forks into two conflicting truths.
The answer is two design choices that are really one choice seen from two angles: event sourcing, and DSQL's optimistic concurrency control.
The data model is append-only
Quorum is event-sourced across four tables. Every state change is an immutable event appended to a log, not an in-place update. The current state of an incident is a fold over its events. There is no UPDATE incidents SET status = ...; there is an acknowledged event, a note event, a resolved event, and the status you render is computed from them.
The event's UUID is its primary key and its idempotency key at the same time. A retried write carrying the same UUID cannot double-apply: the insert collides on the primary key and becomes a no-op. That property sounds minor until you remember what kind of system this is. A tool designed to survive network failure retries writes constantly, and "the responder tapped resolve twice because the first response was slow" must not produce two resolutions.
