JEDDAH: The Ministry of Hajj and Umrah has suspended 21 Umrah service companies for failing to meet the required standards last season.
Evaluations of the companies revealed a decline in service quality and violations of the regulations by which they are governed.
The rulings were a reflection of the ministry’s commitment to providing high-quality services to pilgrims, it said.
Of the companies suspended, 15 failed to achieve the necessary evaluation standards and six were found to have committed regulatory violations requiring corrective action, the ministry said.
The ministry said its evaluation system was based on operational and supervisory indicators measuring service quality and regulatory compliance.
