When it comes to AI deployments, IT leaders are often caught in an awkward middle space, trying to reconcile conflicting directives from senior management with constantly changing AI models, capabilities, and costs; data governance and security needs; and the limitations of their own team.
“Very few real benefits can be attained by simply purchasing an AI product and giving it to employees. Vendors have been overselling that fallacy for the past three years,” said Nader Henein, a Gartner VP analyst.
“The reality is that strong AI value and consistent ROI are almost always a result of deep and intentional integration of AI capabilities into existing workflows. For that you need specialized teams, which do not come cheap, and organizations have been recruiting those teams in a variety of ways,” Heinen said.
Among the options available to IT leaders looking for help with AI deployments are traditional IT consultancies, AI-specific consultancies, and independent contractors. Large enterprises with deep pockets can consider acquiring an AI firm and integrating its technology and expert staff. The use of open source to reduce vendor lock-in is a strategy that can sit on top of those others, an approach that Capital One has used.
