Former employee accused of dropping customer calls loses appeal against debarment

According to the tribunal's decision, Pineapple Tech initiated debarment proceedings after an audit of Mashego's calls in January 2026 allegedly revealed that she answered incoming client calls but either remained silent before ending the calls or terminated conversations shortly after introducing herself.

A former employee of Pineapple Tech has lost her appeal against a debarment that prevents her from working in financial services, following accusations that she dropped customer calls and falsely recorded them as unsuccessful contact attempts.

The Financial Services Tribunal has dismissed an application by Sibongile Mashego for reconsideration of her debarment by Pineapple Tech, finding no basis to interfere with the company's decision that she no longer met the honesty and integrity requirements prescribed for the financial services industry.

According to the tribunal's decision, Pineapple Tech initiated debarment proceedings after an audit of Mashego's calls in January 2026 allegedly revealed that she answered incoming client calls but either remained silent before ending the calls or terminated conversations shortly after introducing herself. The company further alleged that she incorrectly recorded these interactions as "not reached" calls.