Last week we heard from a reader called Sarah who shared a story that is very, very familiar.
Sarah bought clothes from a company that was trading as Sinclair Dublin after seeing an ad for the site on Instagram.
“The clothes arrived and were nothing like the photos, and terrible quality,” she says. “I emailed them back and forth and they kept trying to offer me a discount and deter me from returning the clothes because it would cost so much to ship them to China, even though the website says they are based in Dublin.”
She sent us the full email exchange she had with “Emma” from the company.
It started on May 19th, with Sarah requesting her refund.
