International Data Corporation (IDC) has ranked Salesforce as the #1 CRM provider in its latest Worldwide Semiannual Software Tracker. This is the 13th consecutive year Salesforce has earned the top spot in the CRM market.*
IDC is a premier global market intelligence firm widely cited as a top source for market data. According to IDC, in 2025, Salesforce led all CRM vendors with a 20.0% market share.
Salesforce’s long-standing leadership
Beyond the top CRM ranking, Salesforce maintains leadership across core applications, ranking #1 in Sales for the 14th consecutive year, #1 in Customer Service for the 13th consecutive year, and #1 in Marketing for the seventh consecutive year. Salesforce also held the #1 spot in Model-Driven Application Platforms for the 11th consecutive year, Enterprise Community for the 11th consecutive year, and Integration for the fourth consecutive year.
Agent Build and Deploy standings
