public sector
Another monster tech contract in the works for one of the usual suspects
The UK’s tax collector has chosen French consultancy giant Capgemini for a £600 million contact center deal, while pushing back the award and start of its £2.4 billion customer relationship management contract.HM Revenue and Customs (HMRC) awarded Capgemini’s UK unit its Contact Centre as a Service contract, worth £600 million including VAT and lasting up to 10 years, on 27 April. It received 13 bids and has also short-listed Canadian-headquartered CGI for the deal. The contract notice lists Bristol-based contact center technology supplier Route 101 and US customer experience provider Nice Systems as subcontractors.Capgemini is already one of HMRC’s main suppliers. In July last year it awarded the company a £107 million support and services contract extension to its 2022 deal to support systems built under the two-decades-old Aspire project. The company’s UK unit lists a number of HMRC case studies including development of its mobile app.
HMRC also announced a three month delay to the award and start date of its £2.4 billion, 15 year contract for customer relationship management software. When it published the tender in July last year, the estimated award and contract start date were both 1 May 2026. In an update published last week, both dates are 1 August 2026.
