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An illustration of a stressed and worked-out employee. [Getty Images]
Kenya’s evolving public sector reform efforts have for aeons placed much attention on systems: New structures, improved frameworks, tighter controls and enhanced oversight and accountability mechanisms.
All these are very necessary for a progressive nation. But they are not sufficient. What is often overlooked in these reform conversations is the people within institutions who drive, sustain and give life to these systems.
Institutions do not fail because they lack systems. Most times, they struggle because the people within them are overstretched, unsupported, or disengaged.
