The BCG report found that many organisations are struggling to turn AI into a resource that shows genuine company-wide value.
New research from Boston Consulting Group (BCG), has found that for some organisations artificial intelligence is fundamentally reshaping the nature of work, leadership and how employees experience the workplace. However, whether the change is positive or negative is up for debate.
To collect data for the BCG fourth annual AI at Work report, the organisation gathered information from 11,749 globally dispersed employees across 14 markets in a broad range of industries. What was discovered is that 72pc of respondents believe AI has already considerably changed skills expectations in their roles. Almost half report spending more time managing and directing AI than doing the work itself.
More than two-thirds of people who regularly use AI say it has improved their job satisfaction, however, four out of every 10 contributors to the research find that it has increased cognitive load, creating a “joy paradox” where AI is making work better and harder at the same time.
Despite widespread usage, many companies are finding that they are not necessarily converting supposed AI-driven efficiency gains into something that is of measurable value.
