NewsUK NewsLloydsLIVEUpdated 2 mins agoLloyds and Halifax customers say they're unable to make any payments after their online banking apps suddenly went downLloyds Bank's app has been by a major outage(Image: Google)Thousands of Lloyds and Halifax customers are reporting issues with their online banking apps, with many complaining they're unable to make any payments this afternoon."Can't use cards, online banking and app, what's is going on, need to pay for something and I can't," one user said.Another added: "Can't buy any lunch on my only break in work today."The majority of reports are relating to the Lloyds and Halifax banking apps, with some users struggling to log in.‌View PostView PostToday12:52 BSTLloyds users across the UK impactedA map shows where users have been hit hardest by the outage today - with the majority of complains coming from London, Belfast and Cardiff.Customers in Liverpool, Newcastle, Birmingham and Manchester are also facing significant disruption.Users in multiple cities have been impacted(Image: Downdetector)Today12:49 BSTAre customers entitled to compensation?Customers aren't automatically entitled to any money - it instead depends on how badly the outage has affected you. For example, if it made you miss a bill or it affected your credit score.It also depends on how long the service disruption lasts for and how quickly the bank worked to resolve it.If you're considering making a complaint, you should gather evidence about how the service issues affected you and for how long.Make sure you get your complaint in writing, so you have a paper trail.Today12:46 BSTBrits unable to make or receive payments Lloyds and Halifax customers have been struggling to make and receive payments today as the outage continues."Trying to sell a car, can't access my account to accept bank transfer, what a useless bank!," one person fumed.Another said: "Crazy. In someones house and trying to transfer money to pay for a puppy. Wouldn't normally mind but it's not a shop so can't pay on a credit card."Guess this makes you realise that you always need to have multiple bank accounts with funds in, and not just rely on one."Today12:41 BSTAlmost 5,000 complaints from Lloyds customersA Downdetector graph shows a huge spike in complaints from Lloyds customers at around 11am.Lloyds customers began reporting issues just after 11am(Image: Downdetector)Today12:38 BST'Can't make any payments'Multiple customers say they are unable to make any payments - including via their cards, online banking and app.Today12:35 BSTThousands report issues with Lloyds and Halifax banking appsThousands of people are reporting issues with their Lloyds and Halifax banking apps this afternoon.The majority of complaints are relating to Lloyds and Halifax apps, while some users are struggling to log in.Other reports are relating to online banking, according to Downdetecor.‌