The Commerce Commission says it will file charges against BP Oil New Zealand Ltd under the Fair Trading Act, alleging the company failed to provide some customers with fuel discounts they were entitled to and charged incorrect prices at BP Connect service stations.
Charges are expected to be filed soon in the Auckland District Court.
Commerce Commission deputy chair Anne Callinan said the case reflected the regulator’s focus on ensuring large companies met their obligations to consumers.
“We expect big businesses to take the time and effort to get pricing and promotions right. Consumers should be able to trust the information they receive when they are buying goods and services,” Callinan said in a statement on Wednesday.
“I have limited patience when it comes to large, well-resourced businesses who aren’t investing in their systems to get the basics right.
