How to file a confidential complaint through MOHRE’s ‘My Salary Complaint’ serviceLast updated: June 01, 2026 | 17:093 MIN READLearn how UAE employees can file anonymous salary complaints with MOHRE and protect their identity while getting paid what they’re owed.Virendra Saklani/Gulf NewsThe change is part of a stricter enforcement system designed to reduce delayed payments and improve compliance among private companies.Under the updated rules, employers must transfer the previous month's salaries through the Wage Protection System (WPS) or a MOHRE-approved payment platform. Any late payment will be considered delayed.If your salary is delayed or unpaid, you can file a complaint through MOHRE's 'My Salary Complaint' portal, which allows workers to report violations confidentially.What happens if a salary is delayed?Penalties escalate for repeat violations and larger employers. Companies with 50 or more workers could face tougher legal measures if delays persist.MOHRE has also introduced clearer compliance benchmarks. Companies paying at least 85 per cent of total wages on time may still be considered compliant under certain conditions, particularly where remaining deductions are legally documented.Get updated faster and for FREE: Download the Gulf News app now - simply click here.What is the 'My Salary Complaint' service?It’s an anonymous wage complaint option offered by MOHRE. When a complaint is submitted through this service, the employer is not told who filed it. This is especially useful if you’re worried about losing your job or facing other consequences for reporting the issue.The complaint is treated as confidential and triggers an official investigation into the company’s payment practices.To use the ‘My Salary Complaint’ service, you must - have a valid Emirates ID, know your labour card number and not have any pending labour complaints or court casesYou can file the complaint using the MOHRE app or website. Here's how it works:Enter your detailsSubmit your personal information, such as your passport number, name, nationality, and date of birth through the app or online form.Confirm your identityYou will receive a one-time password (OTP) by SMS or email to confirm you're the person submitting the report (not required on the MOHRE smart app).Investigation beginsMOHRE will review your complaint. If it’s found to be valid, the case is passed to the Labour Inspection Department, which will visit your employer to verify the issue without mentioning your name.Get notifiedYou will be updated via SMS once your case is reviewed and resolved. The entire process usually takes around 14 days.You can track the complaint via:MOHRE appMOHRE websiteWhatsApp chat at 600590000Call centre at 80084Don’t forget to keep recordsEven if you’re reporting anonymously, try to gather evidence such as:Bank statements or screenshots showing missed paymentsEmployment contract or offer letterWhatsApp or email conversations about your salaryIf you work in a free zoneFor employees working in UAE free zones, the process is different. You must first report your issue to the free zone authority’s mediation office.If the issue isn’t resolved, they will issue a No Objection Certificate (NOC) so you can take your case to court. Free zone offices don’t have the power to enforce decisions, but they can try to mediate.This article was orginally published on July 29, 2025.Also In This PackageRelated Topics:Get Updates on Topics You ChooseUp Next