The sign of the Fair Trade Commission [YONHAP]
Korea slapped a combined fine of 10 million won ($6,630) on the global travel agency Trip.com for violating e-commerce rules, including issuing refunds in vouchers rather than cash, the fair trade watchdog said Monday.
The Fair Trade Commission (FTC) said Trip.com Travel Singapore and Trip.com Korea failed to provide refunds via the payment methods customers originally used, which is considered disadvantageous to consumers under the consumer protection law governing e-commerce platforms.
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The watchdog said Trip.com provided refunds in the form of airline vouchers in 13,010 cases, totaling 3.1 billion won, from February 2020 to July 2025.
