Tanner Introduces New AI Voice Chat Assistant to Reduce Call Center Hold Times
The new voice chat AI assistant, Clara, provides 24/7 bilingual support to streamline inbound calls, handle common questions and reduce on-hold times.
Tanner Health, a leading nonprofit healthcare system serving west Georgia and east Alabama, today announced its go-live with Hyro, the leading Responsible AI Assistant Platform for health care, to streamline patient access and improve call center efficiency.
To support the health system’s inbound call volumes, Tanner launched Clara, a bilingual AI voice chat assistant, to provide 24/7 call support to help minimize phone queues and hold times.
Clara serves as the first point of contact and can autonomously handle common questions and tasks, including appointment management, scheduling and prescription management without requiring human interaction. Leveraging Hyro is part of Tanner’s continuing investment in emerging technologies through its innovation arm, Healthliant Ventures.
