At a time when complaints about public services often dominate social media, a small but impressive moment involving Indian Railways has caught people’s attention online. Industrialist and RPG Enterprises Chairman Harsh Goenka recently shared a video praising the railway’s “Clean My Coach” service, calling it a rare example that restores faith in the system.ALSO READ: Kiran Mazumdar-Shaw says India rejected her brewing career because she was a woman, pushing her to build BioconViral Video Shows Quick Railway ResponseIn the viral clip shared by Harsh Goenka, a passenger can be seen explaining how the service works inside a moving train. The man dialled railway staff and requested coach cleaning for coach A2, mentioning seat numbers 7, 8, and 910.— hvgoenka (@hvgoenka) What surprised him most was the speed of the response. According to the video, cleaning personnel arrived within just two minutes of the request and immediately began cleaning the coach area. The cleaning personnel revealed that they also come to coaches to clean the train coaches regularly, even when no one complains.ALSO READ: Man says his Rs 800 DIY roof trick cuts temperature by 15°C in 45°C heat The passenger appeared genuinely impressed by the efficiency and professionalism shown by the staff. The video shared by Harsh Goenka was posted with the caption, "In a time when criticism of our services has become almost routine, it is heartening to encounter a bright spot that restores one’s faith in the system." (sic)What Is Indian Railways’ Clean My Coach’ Service?Indian Railways launched the “Clean My Coach” initiative to help passengers maintain hygiene during train journeys. For any cleaning requirement in the coach, the passenger sends an SMS on a mobile number 58888. Alternatively, passengers can also use the Android app ‘Cleanmycoach Indian Railways’ or webpage ‘cleanmycoach.com’ for logging the request. The passenger’s request is immediately acknowledged via SMS on the mobile phone along with a code.Passengers can request onboard cleaning services while travelling, especially for:Dust and litter removalToilet cleaningFloor cleaningWashbasin maintenanceGarbage collectionThe service is aimed at improving passenger comfort, particularly during long-distance journeys.Harsh Goenka Says Such Moments Restore FaithSharing the clip online, Harsh Goenka highlighted how positive experiences like these deserve appreciation. His post resonated with many social media users who often see viral criticism of public systems but rarely hear about services working efficiently.Many users in the comments section praised railway staff for responding quickly and professionally. Others said such examples show how technology and accountability are slowly improving passenger experiences in India."Good is always there. Human nature always spots the wrong, the evil and the bad. It ignores the good. The world sustains by positive people but it is the negative who creates the noise and makes them visible," a comment read."Good that there is such prompt service and hopefully happens often when called. The sad part is that passengers don't do it themselves.Why not carry a small disposable bag and store trash till the next station and put it in the bin," another comment read."Very Good Share Sir! This is how the customer delight to achieve. Great initiative & accountability by Railways," another netizen commented, tagging Union Railway Minister Ashwini Vaishnaw. "I have personally experienced this in Karnataka express, They came very soon for bathroom cleaning and for AC Problem too," said another.Small Actions, Big ImpactWhile the incident may seem simple, many people online felt it reflected something larger — that efficient public service, even in small moments, can leave a lasting impression.For passengers travelling long hours on trains, quick cleanliness support can make a major difference to comfort and overall travel experience. And for many viewers, this viral video was a reminder that good service stories deserve attention too.