A South Carolina car seller detailed how she initiated a car buyback for a new Cadillac Escalade owner whose ride had a broken taillight.
Brooke (@brooksdailydrive) shared her story in a video, in which she highlights how she advocated for patient consumers who would have had to wait two months for a new tail light to arrive at their service center.
“With their vehicle, they had a taillight go out on its own,” she told her viewers. Several attempts to repair the light proved unsuccessful: the replacement components they received were all damaged, and receiving yet another unit would take a full two months.
Brooke went on to state that while this ordeal was going on, she was advocating for the car buyer and scrambling to ensure the issue with their vehicle was addressed. She added that this facet of being a car dealer isn’t one that’s normally highlighted by folks online. I.e., a dealership worker who is working on behalf of their customer to address a problem with a car purchase.
“There are people fighting for you out there. And I just love it because now we’re gonna buy back that Escalade, and they’re gonna get into a brand new Escalade. Again, this was not a transmission issue, or a powertrain issue, or an engine issue, like everyone’s saying with the Escalade [6.2L engines], right? It was just a tail light, and this customer has been having issue after issue, and finally I was like … 'They’re gonna have to wait two freaking months for a taillight to get in? Like, OK, come on, guys. Let’s do what we can to help these people out.'”
