Developing AI agents for business support presents unique challenges that many organizations face when trying to automate routine HR tasks. Works Human Intelligence (WHI) develops, sells, and supports the integrated HR system “COMPANY” for major Japanese corporations and public interest corporations.

In this post, we share how the AWS Generative AI Innovation Center (GenAIIC) collaborated with Works Human Intelligence (WHI) to build two AI agents using Amazon Bedrock AgentCore. We discuss the challenges encountered and the solutions that reduced costs by up to 97% while improving operational efficiency.

Customers using HR systems must respond to numerous situations, such as organizational changes, revisions to HR systems, and updates to employee information. For organizations facing similar challenges with HR system operations, AI agents can significantly reduce workload and improve productivity. When WHI embarked on building products using AI agents, several challenges arose. To resolve these issues, we at GenAIIC worked closely with the WHI team to provide new perspectives and support in creating a high-quality product.The scope of this project covers two AI agents designed to support the work of operational departments. The Commuting Allowance Agent handles the approval of commuting allowance applications that arise during events like moving. The Browser Operation Agent “COMPANY” on behalf of the customer. We discuss the challenges and solutions for these two agents in the following sections.