Makkah: Saudi Arabia is strengthening its position as a global leader in managing large-scale crowds through an integrated digital system designed to serve pilgrims during Hajj, with smart technology playing a central role in regulating movement across Makkah and the holy sites.
The effort forms part of a broader push to improve services and maintain high standards of safety and operational efficiency throughout the pilgrimage season.
The initiative also reflects the Kingdom’s wider push under Saudi Vision 2030 to expand the use of advanced technology and digital systems in modernizing Hajj and Umrah services, and improving the pilgrim experience at every stage of the journey.
At the system’s core is an operating network connecting the agencies responsible for Hajj through unified digital platforms that analyze data as it comes in and track crowd movement at the busiest points. That capability lets operators make split-second decisions to ease the flow between the Grand Mosque, the holy sites and the various gateways.
The integration has sharpened advance planning and allowed each group to be assigned a suitable time window, cutting congestion and smoothing the performance of the rituals.
