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Safaricom, Kenya’s biggest telecoms operator, has updated its My OneApp platform to work on rival mobile networks, including Airtel Kenya, easing restrictions that had locked out diaspora and roaming users since the app launched in April.
The update, rolled out early this week, allows users to remain logged into the app even after switching between Safaricom and other mobile networks. Previously, many users were reportedly being signed out whenever they lost Safaricom connectivity or changed networks, forcing them to repeatedly reactivate the app using Safaricom mobile data.
The change removes one of the biggest friction points surrounding My OneApp, particularly among diaspora users who said the platform became difficult and expensive to use abroad because reactivation often required roaming bundles.
Safaricom told TechCabal in April it plans to retire the standalone M-PESA and MySafaricom apps within six months of My OneApp’s launch, making the new platform central to its consumer services strategy.
