AWS News Blog

Enterprises face a significant challenge when deploying AI agents: the desktop and legacy applications that power most business workflows are simply inaccessible to modern AI systems. According to a 2024 Gartner report, 75% of organizations run legacy applications that lack modern APIs, and 71% of Fortune 500 companies operate critical processes on mainframe systems without adequate programmatic access. For many organizations, this has meant choosing between delaying AI adoption or undertaking expensive and risky modernization projects.

Today, we are announcing that Amazon WorkSpaces now enables AI agents to securely operate desktop applications without requiring application modernization. The same managed virtual desktops that millions of employees use and trust can now also serve AI agents, turning WorkSpaces into infrastructure for scaling enterprise productivity, not just delivering it. Because agents operate within your existing WorkSpaces environment, there are no APIs to build, no application migrations to plan, and no new infrastructure to manage.

Some of our customers had an early opportunity to give their agents a WorkSpace. Chris Noon, Director, Nuvens Consulting shared with us, “WorkSpaces lets our clients give AI agents the same secure, governed desktop environment their employees already use — no custom API integrations, full audit trails, and enterprise-grade isolation out of the box. For regulated industries, that’s not a nice-to-have — it’s the baseline.”