Prudential Financial, Inc., is an American Fortune Global 500 and Fortune 500 company headquartered in Newark, New Jersey. Prudential provides a wide range of products and services, including insurance, retirement planning, and investment management, to both retail and institutional customers across the US and over 40 other countries.
In 2023, Prudential reported significant financial performance, with revenues of $53.979 billion and a net income of $2.488 billion, marking a substantial turnaround from the net loss of $1.647 billion in 2022.
Prudential is also at the forefront of technological innovation, particularly in the realm of AI, to enhance its operations and customer experience. The company is leveraging AI in automated underwriting, improving the speed and accuracy of assessments. AI also plays a crucial role in fraud detection, risk assessment, and data analysis, enabling more informed decision-making.
This article explores two use cases of AI that support Prudential’s business objectives:
Optimizing disability claims management with advanced machine learning: Leveraging deep learning and machine learning to streamline claims processing, enhance examiner efficiency, and deliver personalized, proactive care for improved claimant outcomes and financial performance.
