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Workday $WDAY -4.20% introduced two AI agents on Wednesday — one to automate IT service requests and one to handle corporate travel booking and expenses — as the enterprise software company expands the capabilities of its Sana AI platform.
The first agent, Sana for IT Service Management, will automate workflows for employee onboarding and offboarding, access changes, and routine IT requests such as password resets and software installs, the company said. The second, the Travel Agent, combines trip planning, flight and hotel booking, approvals, and expense reporting into a single experience inside Workday.
Both agents are built on Workday's existing data infrastructure, meaning they draw on employee roles, reporting structures, approval chains, and company policies already stored in the platform, the company said. Expenses are automatically generated once travel is approved, eliminating manual report creation.
"Today, employees spend so much of their time navigating a maze of tools, switching context constantly, and re-entering data across multiple systems just to resolve an IT ticket or manage travel and expenses," Gerrit Kazmaier, president of product and technology at Workday, said in a statement. "AI lets us break free from the limitations of enterprise applications, removing that complexity and turning fragmented workflows into real outcomes."
