Workday brings AI agents to IT service management and travel
Enterprise management software company Workday Inc. is expanding beyond core human resources and finance with new artificial intelligence agents for information technology service management and travel.
In an announcement today, Workday launched two new AI agents for Sana, the company’s AI-powered platform for knowledge discovery and work automation. The offerings include the IT service management agent and travel management agent.
With this launch, the company is targeting the administrative work that surrounds employees and often spills across HR, IT, finance and operations. Instead of simply answering questions, the agents assist with booking travel, preparing expense reports, coordinating onboarding, provisioning access and organizing work across systems and teams.
“Just doing HR and finance, in my view, is not ambitious enough,” Vice President and Head of Agentic AI Jerry Ting told SiliconANGLE in an interview.
