Staff writer, with CNA
Two of Taiwan’s international carriers, Starlux Airlines Co (星宇航空) and EVA Airways Corp (長榮航空), have retained the five-star airline rating awarded by international airline review organization Skytrax.Starlux was awarded the distinction for a second consecutive year, while EVA Air received it for the 11th straight year, Skytrax said in statements released yesterday and on Thursday last week, respectively.The five-star rating is considered one of the airline industry's highest honors and is awarded following professional audits of airline product and frontline service standards, Skytrax said.
A Starlux Airlines plane is pictured in an undated photograph.
Photo courtesy of Starlux Airlines Co
The ratings are based on in-depth assessments using unified global quality standards rather than customer review scores alone, Skytrax said.Audits cover airport and onboard products and services, including seating, amenities, food and beverage offerings, in-flight entertainment, cleanliness and the quality of services provided by cabin crew and ground staff.
