The scariest AI agent failures don't trigger alerts. They look like success. Here's a 7-dimension resilience framework for building trust in agentic systems — based on the AWS Architecture Blog's approach to resilient generative AI agents.
A few months ago, a developer told me a story that I haven't stopped thinking about.
Her team had shipped an AI agent built in some 2 weeks, basically — that processed customer support tickets, classified them by urgency, and routed them to the right team. The demo was great. Stakeholders loved it. It went to production.
Two weeks later, someone on the receiving end asked:
"Hey, has something changed with the routing? I'm getting tickets that make no sense for my queue."
