There’s one case I’ll never forget, a Business-to-Consumer (B2C) client who owed a significant amount, but every step felt like a chess match.
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The power of patience, psychology and strategy in debt recovery [Photo: iStock]
There’s one case I’ll never forget, a Business-to-Consumer (B2C) client who owed a significant amount, but every step felt like a chess match.
From day one, the journey was drenched in delays, excuses, and what I like to call the “professional ping-pong move".
At first, the client was polite: “I will pay tomorrow.” Tomorrow came and passed. Nothing.
One day in a boardroom, just mention "collections or recovery" and you’ll see how tension in the room will rise. The image of…
In debt recovery, a lesson you learn very fast is that not every debtor is broke.
This article is authored by Prasad Patil, CTO & chief, business operations, Mobicule Technologies.
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