A simple question about a purchase order used to cause frustration, burn time, and waste money.
Employees at LC Waikiki, a global fashion retailer with tens of thousands of employees, had to navigate multiple systems to piece together data across sales and procurement. Answering a single question could take up to 10 minutes.
Today, they just ask Joule. What used to take 10 minutes now takes about three seconds, driving a 70% increase in operational efficiency and a 50% reduction in manual errors.
Using capabilities in Joule Studio, LC Waikiki partnered with SAP and NTT DATA Business Solutions to build a custom AI-driven experience that dynamically interprets user requests, applies role-based context, performs the necessary queries, and connects data across systems to present a complete view in one place. It then links people directly to the relevant transaction.
At SAP, stories like these inspire our vision for the enterprise in which AI transforms how people and processes work—one where people set the direction and AI executes. We call it the the Autonomous Enterprise.
